The items you wish to return must reach us no later than 14 days from the date you received them. We cannot accept returns once this time has passed.
All items returned to us must be:
- in their original condition and have all tags completely attached and sent in their original packaging
- Please return everything that was in your package (thank you card, gift, etc.)
- the shoes have not been tried outdoors and have no signs of wear,
- the items have no trace of makeup, hair, tears, stains...
Returns must be sent to us at the following address: CASSY, 7 allée de Maubreuil, 44470 CARQUEFOU, France.
We reserve the right to reject returns if: sent beyond the limit of the return period, to an address other than that indicated, the shoe box is missing or the items are in unsaleable condition or already used. Any return deemed abusive will be returned to the sender. If our return conditions are not respected, we will be forced to send it back to your delivery address. In this case, the customer will be notified by e-mail and will have to cover the delivery costs. Sale items are not returned.
Returns are processed within 14 days after receipt of your package and proof of deposit (excluding weekends and public holidays). Payment will be made using your original payment method.
If you have not received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you wish to return an item to change size or color please contact us by email first to check if your size/color is available.
If you wish to exchange for another product, return the original item for a refund and place a new order.
To return your items to us, you must download, print and complete our returns form and include it in the package to be returned to us at the address indicated in the form.
As specified in the form, you will be responsible for the return shipping costs.