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Your satisfaction is our priority. If for any reason you are not completely satisfied with your CASSY purchase, we have a simple returns and exchange policy in place to ensure you have a worry-free shopping experience. We facilitate online returns through our returns portal .

Items you wish to return or exchange must reach us no later than 14 days from the date you received them . We do not cover return costs. We cannot accept returns once this time has passed.

Return Conditions:

  • Items must be in original condition, with all tags completely attached and sent in their original packaging.
  • Please return everything that was in your package, including the thank you card, gifts, etc.
  • The shoes must not have been tried on outdoors and must not show signs of wear. They must be free of any trace, even slight, of wear, dirt or damage.
  • Items must not have any traces of makeup, hair, tears or stains.

Return and Exchange Process:

To initiate your return or exchange request, please access our online returns portal by following this link: Make a return/exchange request You are requested to download, print and carefully complete our returns form , which you will need to then include in the package that you will send back to us at the address specified in the form. Please note that returns will be processed within 14 days of receipt of your package and proof of postage, excluding weekends and holidays. The refund will be made according to the original payment method used during the purchase.

No return to relay point is accepted.

If you prefer an exchange, please specify the new size or model desired when requesting your return online as well as on the form to be included in the package. We will send you the replacement item once we receive and process your return.

    Important Notes:

    We reserve the right to reject returns if they are shipped beyond the specified return period, if they are sent to a different address than stated, if the shoe box is missing, if the items are in an unsaleable condition or already used, if no return request has been made on the returns portal or if the item was purchased on sale or at a discount. Any return deemed abusive will be returned to the sender. In the event of non-compliance with our return conditions, we will be forced to reship the items to your delivery address, subject to delivery and processing costs payable by you. Please note that sale and reduced items are not returned. In the event of a return of sale or reduced items, the return will be refused or refunded in the form of a credit.

    Our customer service team is here to help you at any time. Please do not hesitate to contact us if you have any questions or need assistance with your return. Thank you for your trust in our brand.