Our priority is your satisfaction. If, for any reason, you are not completely satisfied with your CASSY purchase, we have implemented a simple return and exchange policy to ensure a worry-free shopping experience. We facilitate online returns through our return portal .

Items you wish to return or exchange must reach us no later than 14 days from the date you received them .

We do not cover return shipping costs and do not provide a return label. You must post your package with the carrier of your choice. We cannot accept returns after this period.

Here is the return address:

ASAR / CASSY
4 rue du champ de montigny, 49080 Bouchemaine, France.

Each return must first be requested on our return portal and your package must include the return form, otherwise your return cannot be accepted if no request on our portal has been made.

Return Conditions:

• Items must be in their original condition, with all tags fully attached and sent in their original packaging.
• Please return everything that was in your package, including the thank you card, gifts, etc.
• Shoes must not have been tried on outdoors and must not show any signs of wear. They must be free of any signs of wear, dirt, or damage, however slight.
• Items must be free of makeup, hair, tears, or stains.

Return and Exchange Process:

To initiate your return or exchange request, please access our online returns portal by following this link: Make a return/exchange request You are requested to download, print and carefully complete our return form , which you will then need to include in the package you will return to us at the address specified in the form. Please note that returns will be processed within 14 days of receipt of your package and proof of deposit, excluding weekends and public holidays. The refund will be issued to the original payment method used for the purchase.

NB: Items purchased on sale (Black Friday and purchased on sale during the Secret Path in February) are refundable in the form of a credit note.

Orders placed between November 29, 2024 and December 15, 2024 returned after the 14-day period will be refunded in the form of a credit note.

No returns to relay points are accepted.

If you prefer an exchange, please specify the new size or style when requesting your return online and on the form included in your package. We will send you the replacement item as soon as your return is received and processed.

Important Notes:

We reserve the right to reject returns if they are shipped beyond the specified return period, if they are sent to a different address than the one indicated, if the shoe box is missing, if the items are in unsellable or used condition, if no return request has been made on the return portal, or if the item was purchased on sale or at a discount. Any return deemed abusive will be returned to the sender. If our return conditions are not respected, we will be forced to reship the items to your delivery address, subject to a delivery and handling fee at your expense. Please note that sale and discounted items (Black Friday) are refunded in the form of a credit note.

Our customer service team is here to help you at any time. Please do not hesitate to contact us if you have any questions or need assistance with your return. Thank you for your trust in our brand.