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We are here to help you

Frequently Asked Questions

Orders

Can I modify or cancel my order after validation?

Generally, it is not possible to cancel an order. We prepare your orders with care and speed. If you made a mistake or still wish to cancel, please contact our Customer Service as soon as possible. We will do our best to satisfy you.

How do I know if my order has been taken into account?

A confirmation email will be sent to you immediately after payment of your order. If you can't find it, remember to check your spam folder.

Delivery & Tracking

What are the delivery times?

Our shipments are handled with the utmost care, through our trusted partners.

  • Metropolitan France : 2 to 4 working days
  • Europe : 3 to 6 working days
  • International : 5 to 10 working days
What are the delivery costs?

You can estimate your delivery costs directly in your shopping cart by clicking the button at the bottom of the page.

Then enter the delivery country and your postal code.

How can I track the progress of my order?

A tracking link will be sent to you upon shipment within 24 business hours of purchase. You can track your package at every stage.

Products & Sizes

How can I be sure I choose the right size?

Each model has specific recommendations and a size guide. Find this information on each product page.

A model is sold out. Will it be restocked?

We produce in limited editions to guarantee exclusivity and quality. You can sign up for restock alerts on the relevant product page, or contact our team.

Returns & Exchanges

Can I make a return if an item does not suit me?

You have 14 days upon receipt to return any unworn item in its original condition. The process is quick and easy. See our return policy for more information.

What is the reimbursement period?

Once your return has been validated, the refund will be made within 5 to 10 working days via your initial payment method.

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